What is the best way to contact support?
EMAIL US: The best way to contact Farmigo support is to email [email protected] or click the Support button on the bottom right
SUPPORT AVAILABILITY
OFFICE HOURS: The support team is available Monday-Friday from 8:00am to 5:00pm EST/EDT. During this time, we manage the inbox for [email protected] and we are available to schedule appointments by phone.
WEEKENDS AND HOLIDAYS: We value our team as much as you do! That is why they receive vacation, holidays and time off. If you have an urgent issue on a weekend, please send an email to [email protected]. We will respond to urgent issues in a timely manner. We will respond to other questions when we get back from our holiday breaks and weekends.
WEEKENDS AND HOLIDAYS: We value our team as much as you do! That is why they receive vacation, holidays and time off. If you have an urgent issue on a weekend, please send an email to [email protected]. We will respond to urgent issues in a timely manner. We will respond to other questions when we get back from our holiday breaks and weekends.
URGENT ISSUES
URGENT ISSUES: If your question requires an urgent response, add "URGENT" at the beginning of your email subject line. This will bring your request to the top of our list. Please use this subject line if you are experiencing an issue that is time-sensitive, systemic, and/or impeding your ability to run your business.
Some examples of urgent issues include:
Some examples of urgent issues include:
- Unable to access your dashboard
- Payments not processing
- Unable to access needed report
TIPS FOR CONTACTING SUPPORT
Here are some steps that you can take to streamline our communication and help us to answer your questions as quickly as possible.
1. Check out the help page!
Use the search bar at the top of this page. Our help site is a gold mine of How-To's, FAQs, and overviews. It's constantly being added to and improved. We strongly encourage you to browse the site to see if you can find your answer here before emailing support.
2. Send us the link
The more information you can give us, the better! Copy the URL of the page you have questions about and paste it into the email. This will allow us to quickly and easily view the area of the dashboard that you are referring to. This is especially helpful with member files. Each member account has a unique URL. If you are having an issue with a specific member account, enter their account, then copy and paste the link into the email to support.
3. Try some troubleshooting
Check out this page for some troubleshooting steps to follow if you are experiencing any issues with your dashboard link loading correctly.
4. Brief us before the call! Are you requesting a phone call to review a complicated question? Tell us a little bit about it before we chat. That will give us the time to review your unique configuration and consider some options before we pick up the phone!
1. Check out the help page!
Use the search bar at the top of this page. Our help site is a gold mine of How-To's, FAQs, and overviews. It's constantly being added to and improved. We strongly encourage you to browse the site to see if you can find your answer here before emailing support.
2. Send us the link
The more information you can give us, the better! Copy the URL of the page you have questions about and paste it into the email. This will allow us to quickly and easily view the area of the dashboard that you are referring to. This is especially helpful with member files. Each member account has a unique URL. If you are having an issue with a specific member account, enter their account, then copy and paste the link into the email to support.
3. Try some troubleshooting
Check out this page for some troubleshooting steps to follow if you are experiencing any issues with your dashboard link loading correctly.
4. Brief us before the call! Are you requesting a phone call to review a complicated question? Tell us a little bit about it before we chat. That will give us the time to review your unique configuration and consider some options before we pick up the phone!
