How do I give a member a refund?

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Every business has their own refund policy.  It is important to understand the ways in which you can provide refunds to your customers. We've outlined below the benefits of 3 different refund options and how to process and record refunds within the Farmigo system. 

1. Credit
2. Refund by paper check
3. Refund to a member's electronic payment method

You can give a member credit through either a complimentary payment or Farmigo credits - depending on your store payment method. This money can be used in your web store at any time in the season to purchase any item. By using a credit system to refund members, you ensure money stays within your business and you give the member a reason to remain your customer.

• If your store payment method is Balance - Add a Complimentary Payment to your member's account.
• If your store payment method is At Checkout or On Delivery - Add Farmigo Credits to your member's account.  If needed, click here to learn how to convert a positive member balance into Farmigo Credits.

*Note: If you do not see Farmigo credits as a payment type in the Add Payment toolbar, contact support@farmigo.com and ask us to enable it.

If you absolutely have to give the member a monetary refund, the next best refund method is paper check. Paper checks are a good option because there are no transaction fees except the cost of a stamp.  There are two scenarios to consider when understanding how to record a refund in the Farmigo system. 

In this case, you will want to cancel the member's subscription, then refund the customer for the positive amount on their balance by adding a check payment with the status "Refunded."

If it is preferred that the member's electronic payment method is refunded directly:1.  Execute the refund from the appropriate electronic payment processor.  To learn how to give refunds through your electronic processor:

• Authorize.net refund: Click here to learn how.  Authorize.net charges $0.10 per refund processed + merchant charges a % of the refund (check with your merchant processor to find out what the fee is).
• Paypal refund: Click here to learn how.  Paypal charges $0.30 per refund processed .
• CheckGateway refund: Click here to learn how.  Checkgateway charges $5 per refund processed.

2.  Record that the refund took place in Farmigo.  Open the members account in the dashboard.  When viewing the member's subscription for the corresponding season, click the +Add Payment button and add a payment with the following settings:

• Type = The corresponding payment method by which you issued the refund, e.g. Credit Card, Electronic Check, or PayPal
• Amount = Amount of the refund
• Status = Refunded
• Date = Date that the refund is issued
• Number = (You can ignore this field)
• Notes = You may add a note indicating the reason for the refund

*It's important to add the refunded payment to the member's history, in addition to the orignal payment, ​so that the balance is updated correctly.