Contact Us

What is the best way to contact support?

EMAIL US: The best way to contact Farmigo support is to email support@farmigo.com or click the Support Contact Us button at the top or bottom of the page.

SUPPORT AVAILABILITY

OFFICE HOURS: The support team is available Monday-Friday from 9:00am to 5:00pm EST/EDT.  During this time, we manage the inbox for support@farmigo.com and we are available to schedule appointments by phone.

WEEKENDS AND HOLIDAYS: We value our team as much as you do!  That is why they receive vacation, holidays and time off.  If you have an urgent issue on a weekend, please send a new email to support@farmigo.com. We will respond to urgent issues in a timely manner. We will respond to other questions when we get back from our holiday breaks and weekends. 

URGENT ISSUES

URGENT ISSUES: If your question requires an urgent response, add "URGENT" at the beginning of your email subject line. This will bring your request to the top of our list. Please use this subject line if you are experiencing an issue that is time-sensitive, systemic, and/or impeding your ability to run your business. 

Some examples of urgent issues include:

Unable to access your dashboard

Payments not processing

Unable to access needed report

TIPS FOR CONTACTING SUPPORT Here are some steps that you can take to streamline our communication and help us to answer your questions as quickly as possible.

1. Check out the help page!
Use the search bar at the top of this page.  Our help site is a gold mine of How-To's, FAQs, and overviews. It's constantly being added to and improved. We strongly encourage you to browse the site to see if you can find your answer here before emailing support. 

2. Provide a brief summary
The more information you can give us, the better! If you are having an issue with a specific member account, let us know their name and an explanation of the issue. Unreadable screenshots and missing information slow down responses. 

3. Try some troubleshooting
Check out this page for some troubleshooting steps to follow if you are experiencing any issues with your dashboard link loading correctly.

4. Brief us before the call! Are you requesting a phone call to review a complicated question? Tell us a little bit about it before we chat. That will give us the time to review your unique configuration and consider some options before we pick up the phone!