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Home > Members > FAQ

How do I manage sign-ups after my season has already started?


If your business is at capacity, you may wish to close sign-ups. If you're a seasonal business and your season has already begun, you may be looking to close sign-ups, start waitlists, or pro rate seasonal shares. Read below for more information on all of these things!
 

How to turn off sign ups

To turn off sign-ups when your subscriptions are full, you can unpublish all of your subscriptions.  
To unpublish a subscription so that it no longer appears in your sign-up process, you can take the following steps:
  1. Go to Logistics --> Published Subscriptions
  2. Select the subscription you would like to unpublish
  3. In the subscription page, enter Edit mode
  4. Change the Status field from Published to Draft.
  5. Press Save

Note that if you unpublish a subscription, this will not effect members who already have the subscription assigned to their accounts. 

After you do this, please check your sign-up page to confirm your changes.
 

How to set up a waitlist

Check out these help pages for more information on waitlists:
  • Location Waitlists:  For when you've reached capacity for a particular location. Note that a member must select an active location in the meantime in order to select a waitlisted location in order to create an account. 
  • Subscription Waitlists:  For when you've sold out of a particular share but still have other shares available for members to select.  Note that a member must also select an active subscription to receive in the meantime order to create an account. 
  • All-Subscription Waitlists:  For when you've sold out of all of your shares and want to start a general waitlist. 
 

How to prorate a seasonal share

The Pro Rate feature can be found in your subscription pages under the Market Info section:
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If you operate a seasonal share and wish to continue taking sign-ups after the start date of the season, you can charge members in two ways:
  1. Pro-rate the share: by pro-rating, members will not be charged for deliveries that they've missed because of a late sign-up. This allows members to sign up at any point in the season without penalty.
  2. Don't pro-rate the share: if you don't pro-rate the share, members will be charged for the full season, including past deliveries. Think of it like being charged full price for a movie even if you've missed the first 15 minutes.

If you do not prorate your shares, you will see a fee in members' accounts with the note: "non pro-rate fee". This fee debits members' balances for the value of the deliveries missed so that this money does not appear as a positive balance on their accounts. 
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