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Home > Members > Subscriptions > How do I cancel a member's account?

How do I cancel a member's account?


To cancel a member's account take these steps:
  1. Enter the member account
  2. Click edit in the upper right hand corner
  3. Select Cancel Subscription
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You'll get three options:
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1. Cancel Subscription
  • The member's location, subscriptions, and automatic payment token are removed
  • Please note:  Adding a pickup site and a subscription will reactivate the member's account!
  • Please note:  The member cannot re-join by using the sign up wizard. The admin must re-activate the subscription by adding a pickup site and share.
  • Anything listed under the Order header is deleted.
  • All of the information in the Payment, History, Contact, and Notes (including comments and flags) is retained.
  • Any Automatic Payment Token (blue circular arrows symbol) on the member's account is removed. 

2. Delete Subscription
  • Deletes all of the member's subscription history, including information in the Payment and History. 
  • Information in the Contact and Notes (including comments and flags) is retained. Members' passwords will remain in the system if they decide to subscribe again in the future. 
  • Members can re-join by using the sign-up wizard. They should sign in using the email address and password they used when they originally joined.
  • Deletes the Automatic Payment Token (blue circular arrows symbol) on the member's account.

3. Delete Account

  • Deletes a member’s entire account from your system. The Member Account will not exist after you delete it. 
  • Members can re-join by using the sign-up wizard. They will need to register and create an account as if they are a new member.