Home > Members > Managing Payments > Fees

How are Fees applied to a Member's Account?

  • A per delivery fee can be set up from the location settings (learn more) and are noted under the Subscription section of a member's account.
  • One-time fees can be applied by adding a "Fee" under the Payments section of a member's account.  Read on below to learn more about how one-time fees work.
    -  How to add a fee
    -  Automatic fees

How do I add a one-time fee to a member's account?

  1. Open the member's account in the dashboard
  2. Click the button for +Add Payment under the Payments header
  3. In the pop-up box complete the relevant fields and make sure to set Type=Fee and Status=Received
  4. Click Apply to add the fee and save changes

Now the member's balance will be deducted (debited) by the amount of the fee.

How are one-time fees automatically added to a member's account?

There are two cases in which a one-time fee is automatically added to a member's account.  You can identify the fee by the Notes entered next to the fee.
  1. "Membership Fee" - This fee is automatically added to a member's account once when they sign up if the member selects a location with this associated fee.  You can set up this fee under the Extra Fees section of a location (learn more).
  2. "non pro-rate fee"  - This fee is automatically added to a member's account if they sign up in the middle of a season's deliveries and they select a subscriptions that has not been set up to be prorated automatically (learn more).  This fee is added to charge the member for the deliveries that they missed.