How can a member put a delivery hold on their account?
If you enable the delivery hold setting, members will be able to put themselves on hold via their accounts:
A. The Delivery Hold tab will appear in a member's account if the Delivery Hold feature is enabled
B. Members can add up to three delivery holds at a time.
C. Once a member saves their delivery hold, they will see that the date of their next distribution changes to reflect the delivery holds. They will also receive a "Delivery Hold Updated" automatic email.
B. Members can add up to three delivery holds at a time.
C. Once a member saves their delivery hold, they will see that the date of their next distribution changes to reflect the delivery holds. They will also receive a "Delivery Hold Updated" automatic email.
How do I communicate the delivery hold feature to my members?
Below is some suggested text for explaining how to use the delivery hold feature for your members. Change the text in red to include your policy link and to insert a picture.
Hi [First Name],
We wanted to remind you about our delivery hold feature, which allows you to place up to three delivery holds on your account at a time. This feature gives you the flexibility to pause your subscription during weeks when you will not be able to receive it.
For more information on our delivery hold policies, please revisit our Policy page: **INSERT POLICY LINK**.
To add delivery holds to your account:
**INSERT PICTURE AND USE URL: http://i1324.photobucket.com/albums/u615/FarmigoStock/Delivery%20Holds%20ex_zpsoyuxitxu.jpg**
1. In your account ([Link to Account]), select the "Delivery Hold" tab
2. Enter a delivery hold date range. You can select a date range of a single day, or a date range that includes the day / days that you would like to be on hold.
3. Save changes!
To remove delivery holds from your account:
Hit the green "X" button to the right of the delivery hold to remove the hold.
Tips for managing your delivery holds:
1. To confirm the date of your next delivery, check the "Next Distribution Date" in the green Summary box in your account and your "Delivery Hold Updated" email.
2. You can add up to 3 delivery holds at a time. If you replace a delivery hold with a different date range, this will remove your original delivery hold.
We wanted to remind you about our delivery hold feature, which allows you to place up to three delivery holds on your account at a time. This feature gives you the flexibility to pause your subscription during weeks when you will not be able to receive it.
For more information on our delivery hold policies, please revisit our Policy page: **INSERT POLICY LINK**.
To add delivery holds to your account:
**INSERT PICTURE AND USE URL: http://i1324.photobucket.com/albums/u615/FarmigoStock/Delivery%20Holds%20ex_zpsoyuxitxu.jpg**
1. In your account ([Link to Account]), select the "Delivery Hold" tab
2. Enter a delivery hold date range. You can select a date range of a single day, or a date range that includes the day / days that you would like to be on hold.
3. Save changes!
To remove delivery holds from your account:
Hit the green "X" button to the right of the delivery hold to remove the hold.
Tips for managing your delivery holds:
1. To confirm the date of your next delivery, check the "Next Distribution Date" in the green Summary box in your account and your "Delivery Hold Updated" email.
2. You can add up to 3 delivery holds at a time. If you replace a delivery hold with a different date range, this will remove your original delivery hold.
